At Infinity Biryani Studio, we strive to provide you with the best dining and delivery experience. Our Refund and Returns Policy is designed to ensure clarity and transparency regarding refunds, cancellations, and returns. By placing an order with us, you agree to the terms outlined below.

1. Refund Policy

  1. Eligibility for Refunds:

    • Refunds are applicable only in the following cases:
      • The wrong order was delivered.
      • The delivered order was damaged, spilled, or incomplete.
      • The order was not delivered due to unforeseen circumstances.

  2. Non-Refundable Cases:

    • Refunds are not applicable if:
      • You change your mind after the order has been prepared or dispatched.
      • Food items are disliked for reasons of taste or preference.
      • The issue is reported beyond the allowed complaint window (2 hours after delivery).

  3. Process for Refunds:

    • Refunds are processed after verifying the issue.
    • Approved refunds will be processed within 7-10 business days to the original payment method.

2. Cancellation Policy

  1. Order Cancellations:

    • Orders can only be canceled within 10 minutes of placing the order by contacting us directly at +91 9916296225.
    • Once food preparation begins, cancellations will not be entertained.

  2. Refunds for Canceled Orders:

    • Eligible cancellations will receive a full refund, which will be processed within 7-10 business days.

3. Returns Policy

  1. Perishable Nature of Food:

    • Due to the perishable nature of our food items, we do not accept returns for any orders once delivered.

  2. Reporting Issues:

    • If you receive an incorrect, damaged, or incomplete order, please notify us within 2 hours of delivery by contacting us at infinitybiryani@gmail.com or +91 9916296225 with the following details:
      • Order ID
      • Description of the issue
      • Photographic evidence (if applicable)

  3. Resolution Options:

    • Depending on the issue, we may:
      • Replace the incorrect or damaged item.
      • Offer a refund in line with our refund policy.

4. How to Contact Us

If you have questions or concerns regarding refunds, cancellations, or returns, please reach out to us:

Infinity Biryani Studio
Unit P7, SSR Tower, Kharadi South Main Road, Opp. to Zensar IT Park,
Rakshak Nagar, Kharadi, Pune, Maharashtra 411014
Phone: +91 9916296225
Email: infinitybiryani@gmail.com
Website: https://infinitybiryani.com/

We are committed to resolving any issues promptly and ensuring your satisfaction with our services. Thank you for choosing Infinity Biryani Studio!